Hybrid NOC Monitoring & Support Analyst – Fixed-term, Parental Leave

at LEVL

• Job title: NOC Monitoring & Support Analyst – Fixed-term, Parental Leave
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €1,400 - €1,800 per month
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security
• Location requirements: Hybrid, Kaunas, Lithuania

About the role

• NOC Monitoring & Support Analyst for CUJO AI ensuring smooth IT service operations with a focus on monitoring and support.

Responsibilities

• Monitor IT services and systems.
• Provide first-line customer support for B2B clients.
• Create and manage support tickets.
• Perform basic database checks.
• Document and pass on relevant information to the next shift.
• Follow established processes to ensure service quality.

Requirements

• Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service.
• Good incident response sense and ability to act with urgency.
• Fluency in English (spoken and written) for effective communication with our international team.
• Good communication, initiative skills and a customer-focused mindset.
• Strong attention to detail and ability to follow procedures.
• Ability to multitask and adapt to changes.

Benefits

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.