Support Engineer monitoring batch jobs and resolving production issues in SaaS environments for Blue Yonder. Ensuring system availability and operational excellence in planning applications.
About the role
- IT Support Engineer at Allwyn Lottery Solutions supporting users with systems and cloud platforms. Onboarding new starters and resolving IT support requests as part of a dynamic IT Services Team.
Responsibilities
- Triaging and resolving user requests in key systems, including Office 365, Google Workspace, JAMF, and the Atlassian Suite for users working mainly on Apple hardware
- Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
- Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
- Managing inventory and asset assignment for our team, including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
- Provide in-person support in our office in Athens and remote support as well for the remote employees in other countries/offices.
- Technical support and troubleshooting for meeting rooms/All hands, which use the Poly kit with Zoom Room for Interoperability.
- Administer user accounts, permissions, and access controls in various business systems like Active Directory.
- Stay up-to-date with new technologies and services that could improve IT operations.
- Ability to cooperate with third-party vendors to stabilize the lifecycle of our hardware equipment.
- Ability to work in the office at least 2 - 3 days per week
Requirements
- University-level degree (at postgraduate level is a plus) in Computer Science, Information Technology or relevant field of study
- Excellent oral and written communication skills
- Excellent presentation skills
- Excellent command of the English language
- A solid background in IT and have worked at least 4 years in an IT-related area.
- Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack, and Atlassian Suite
- Passion for IT, Technology, and for delivering high-quality end-user support
- Ability to understand and explain issues from both technical and user viewpoints
- Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
- Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
- Networking skills to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki are advantageous)
- Familiarity with cloud environments like AWS
- Familiarity with Unix command line and bash scripting.
- Familiarity with using Git command tools and managing repositories on platforms like GitHub.
- Confident, driven, and dynamic professional
- Results orientation
- Strong problem-solving skills and attention to detail
- Self-motivated, enthusiastic, positive, and the ultimate team player
- Co-Working and Collaboration
- Conflict resolution skills
- Problem-solving skills
- Able to build a trustworthy relationship with internal and external stakeholders
- Creating a problem-solving approach and analytical skills
- Ability to provide constructive Feedback
- Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
- Decision Effectiveness
- Effective Thinking (Analytical, Forward, Conceptual)
- Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
- Planning & Organization
- Passionate about quality and bringing value to the project
- Shows initiative
- Eager to learn in a constantly evolving environment - team
- The ability to prioritize and manage time effectively is important.
- Ability to work independently and effectively.
- Ability to provide and maintain documentation where this is needed.
- Ability to work collaboratively with our information security team and HR team.
Benefits
- Be part of a dynamic team with enthusiastic experts that will support your talent and growth
- Embark on a journey within a diverse environment full of opportunities and challenges
- Comprehensive onboarding experience designed to facilitate your smooth transition
- Attractive salary and a bonus plan
- Health and life insurance for you and your family
- Well-being allowance
- Monthly lunch allowance
- Developmental 360° feedback framework
- Unlimited Training options and tools
- Extensive leave plan
- Employee Assistance Program with specialized Counselors / Licensed Psychologists
- Enjoyable and stable working environment
- Flexible working arrangements (fully remote/hybrid)
- Modern workspace environment
- Apple equipment and top-notch office technology to support our hybrid working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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