IT Support Engineer providing support and infrastructure development for Apple - based IT environments. Working with clients in various sectors, including medical practices, agencies, and more.
About the role
- Technical Support Technician at SONDA addressing operational demands and ensuring quality processes. In-office role assisting with infrastructure and applications at Parque Anhanguera, SP.
Responsibilities
- Respond to, record, and resolve operational requests
- Monitor and ensure the execution of operational routines
- Identify, categorize, and escalate incidents
- Provide technical support following standard operating procedures
- Ensure documentation of activities performed
- Adhere to safety regulations and operational best practices
- Support continuous improvement initiatives
Requirements
- High school diploma
- Good verbal and written communication skills
- Analytical ability and attention to detail
- Organized and committed to meeting deadlines and targets
Benefits
- Flexible work arrangements
- Professional development and continuous skills growth
- Collaborative, diverse, and innovative work environment
- SONDA Academy: a learning platform
- SONDA Wellness: a program supporting work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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