Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Technical Support Engineer managing technical inquiries and challenges in software development. Collaborating with internal teams to ensure exceptional partner and user experience.
Responsibilities
- Serve as the primary technical contact for our Marketing platforms.
- Diagnose and resolve issues related our Marketing platform.
- Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
- Communicate clearly and constructively with both technical and non-technical audiences.
- Develop and maintain support documentation, workflows, and knowledge base articles.
- Identify and propose improvements to processes and tools based on support trends and insights.
Requirements
- Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking).
- Proven experience in a technical support, helpdesk, QA, or technical account management role.
- Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback).
- Strong sense of ownership and responsibility, ensuring issues are followed through to resolution.
- Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn.
- Excellent organizational and time-management skills.
- Fluency in Russian and Intermediate to Advanced English.
Benefits
- Enjoy 5 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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