TI
Trimble Inc.Mechanical-Electrical Estimating Specialist
Customer Support Specialist providing technical support for MEP estimating software to construction clients. Develop expertise in software and resolve complex support issues.
About the role
- Provide technical assistance to customers for a world-leading software development company
- Troubleshoot issues related to cloud services and Microsoft products (Office, Outlook, OneDrive, Exchange, SharePoint, Lync, Windows)
- Handle diverse customer situations with empathy and professionalism
- Apply critical and logical thinking to resolve problems
- Participate in extensive product and technology training
- Collaborate with multicultural teams and escalate complex issues when needed
- Support opportunities for career development and internal promotion
Requirements
- Excellent interpersonal and communication skills in Italian (native)
- English advanced level
- Training or experience in IT technologies/products, especially Cloud technologies
- Experience with Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, Microsoft Windows (valuable)
- Ability to handle diverse customer situations with empathy and professionalism
- Critical and logical thinking for effective problem solving
- Previous experience as Technical Support Agent or IT Technician (valuable)
Benefits
- Full time (39h/week), permanent contract
- Monday to Friday, 09.00 - 18.00 schedule
- Excellent work environment (multicultural)
- Good work-life balance
- Extensive training on the product and cutting-edge technologies
- Important possibilities for development and promotion nationally and internationally
- Opportunity to work remotely from Spain or office-based role in A Coruña
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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