Technical Analyst providing administrative and technical support for development projects in Peel Region. Responsible for managing project documentation, approvals, and communications with clients and inspectors.
About the role
- IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
Responsibilities
- Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
- Onboard new partners: Guide new partners through the onboarding process to ensure a smooth transition and thorough understanding of our platform.
- Act as a liaison: Collaborate with sales, product, and engineering teams to relay partner feedback and contribute to product and service improvements.
- Monitor and improve: Track partner satisfaction metrics and proactively work to enhance the customer experience.
- Troubleshoot technical problems: Diagnose and solve complex technical issues, drawing on your knowledge of cloud services and infrastructure.
- Document solutions: Maintain detailed documentation of support cases, resolutions, and best practices.
- Educate and empower: Deliver training sessions and provide resources to help partners maximize the value of our services.
Requirements
- 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.
- Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.
- Communication: Excellent verbal and written communication skills in Spanish, with the ability to explain technical concepts even to non-technical audiences.
- Customer-focused: A passion for helping partners and ensuring their success with our platform.
- Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.
- Team player: Collaborative mindset with the ability to work cross-functionally within the company.
- Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required.
- Technical skills: Strong understanding of cloud computing, networking, and virtual infrastructure.
- Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus.
- Proficiency with Windows Server environments (2012-2025) and its main services.
- Microsoft Certifications (MCP, MCSE or equivalent) is a must.
- Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus.
- Experience working with Jira/Confluence is a clear asset.
- Experience with Hypervisors: VMWare, Hyper-V, etc.
- Knowledge of LAN/WAN, VPNs, and network security best practices.
- Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed.
- Experience working with monitoring systems, such as Zabbix, is highly rated
Benefits
- Flexibilidad: un gran equilibrio entre trabajo y vida.
- Oportunidad de crecimiento personal y profesional.
- Un entorno de trabajo inclusivo y animado.
- Acceso a la mejor red médica.
- Cultura de retroalimentación y transparencia.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista de Suporte Pleno na Pixeon, lidando com incidentes e suporte técnico em tecnologia para saúde.
Maintenance Technician III ensuring systems reliability and reducing downtime in aseptic production. Collaborating with multiple sites and supporting equipment performance.
App Support Engineer providing 2nd line support and customer relationship management. Working with internal teams to resolve issues and support client applications in a hybrid setting.
Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
IT Second Level Support Engineer handling incidents and technical analysis in client systems at SMAVOO GmbH. Collaborating closely with service teams and project teams for IT solutions.
Tier 1 Technical Support Specialist providing technical assistance for EV chargers at a global technology firm. Handling customer inquiries and troubleshooting issues related to electric vehicle charging.
Onsite Support Technician providing hands - on technical support for end users. Ensuring reliable operation of desktops, laptops, and mobile devices at Atos in Monterrey.
Technical Support Specialist providing Tier 1 support for EV charging stations in Lisbon area. Fluent in German and English, troubleshooting and assisting customers on call.
Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.