Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
- Onboard new partners: Guide new partners through the onboarding process to ensure a smooth transition and thorough understanding of our platform.
- Act as a liaison: Collaborate with sales, product, and engineering teams to relay partner feedback and contribute to product and service improvements.
- Monitor and improve: Track partner satisfaction metrics and proactively work to enhance the customer experience.
- Troubleshoot technical problems: Diagnose and solve complex technical issues, drawing on your knowledge of cloud services and infrastructure.
- Document solutions: Maintain detailed documentation of support cases, resolutions, and best practices.
- Educate and empower: Deliver training sessions and provide resources to help partners maximize the value of our services.
Requirements
- 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.
- Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.
- Communication: Excellent verbal and written communication skills in Spanish, with the ability to explain technical concepts even to non-technical audiences.
- Customer-focused: A passion for helping partners and ensuring their success with our platform.
- Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.
- Team player: Collaborative mindset with the ability to work cross-functionally within the company.
- Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required.
- Technical skills: Strong understanding of cloud computing, networking, and virtual infrastructure.
- Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus.
- Proficiency with Windows Server environments (2012-2025) and its main services.
- Microsoft Certifications (MCP, MCSE or equivalent) is a must.
- Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus.
- Experience working with Jira/Confluence is a clear asset.
- Experience with Hypervisors: VMWare, Hyper-V, etc.
- Knowledge of LAN/WAN, VPNs, and network security best practices.
- Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed.
- Experience working with monitoring systems, such as Zabbix, is highly rated
Benefits
- Flexibilidad: un gran equilibrio entre trabajo y vida.
- Oportunidad de crecimiento personal y profesional.
- Un entorno de trabajo inclusivo y animado.
- Acceso a la mejor red médica.
- Cultura de retroalimentación y transparencia.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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