Technical Support Engineer managing complex customer support cases related to Informatica P360. Collaborating with teams to resolve issues and maintain customer satisfaction.
About the role
- Technical Analyst supporting B-1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
Responsibilities
- Support the B-1 System Program Office as a B-1 Flight Systems Subject Matter Expert (SME)
- Assist with troubleshooting, repair cycle and acquisitions of critical line repairable items
- Assist in assessments of maintenance processes and procedures, life cycle management, systems integration and installation, and design of aircraft maintenance procedures
- Provide expert process support, technical program recommendations, and specialized expertise with aircraft systems
- Work directly with B-1 Engineering Branch leadership and Logistics team as a member of the Aircraft Integrations Team and Aircraft Availability Group.
Requirements
- 20+ years relevant experience
- Associate’s degree (or experience)
- Expert understanding and working knowledge of sound maintenance processes
- Experienced in coordinating with depot level maintenance personnel
- Proficient with Microsoft Office Products
- Knowledgeable in technical data publications, schematics, wiring diagrams, and aircraft maintenance sustainment
- Experience using Integrated Maintenance Data Systems and other Air Force data collection systems
- Currently holds an Active SECRET clearance.
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