Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- IT Support Engineer providing first-line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
Responsibilities
- Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.
- Manage and troubleshoot hardware and software issues
- Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts.
- Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals.
- Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.
- Document IT procedures, solutions, and best practices.
- Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.
- Perform routine IT maintenance tasks, such as system updates and backups.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace).
- Familiarity with IT ticketing systems and remote support tools.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English is required; additional languages are a plus.
Benefits
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
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