Analyze and resolve N2 support calls for AVITA's products while ensuring correct application functioning. Engage in functional validations and technical troubleshooting for issue resolution.
About the role
- Customer Support Specialist providing technical support for MEP estimating software to construction clients. Develop expertise in software and resolve complex support issues.
Responsibilities
- Develop and maintain a high level of knowledge of (MEP) software products
- Answer incoming support calls courteously and within defined timescales
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
Requirements
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Well-organised, self-directed team player
Benefits
- Belong, Grow, Innovate
- Environment where you are seen, heard, and valued
- Opportunity to build a career and drive collective growth
- Innovative ideas shape the future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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