Technical Support Engineer at PPG focusing on building and corrosion expertise. Supporting client needs and technical training while collaborating with sales teams in a hybrid role.
About the role
- Develop and maintain a high level of knowledge of (MEP) software products
- Answer incoming support calls courteously and within defined timescales
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
Requirements
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Well-organised, self-directed team player
Benefits
- Belong, Grow, Innovate
- Environment where you are seen, heard, and valued
- Opportunity to build a career and drive collective growth
- Innovative ideas shape the future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
SO
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
LG
LSEG (London Stock Exchange Group)Senior Engineer, Applications Support
Senior Engineer Applications Support Engineering providing support for Managed File Transfer and Workload Scheduling. Collaborating with a team to enhance automation and operational efficiency.
HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.