Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI-assisted tools in technical support.
Responsibilities
- Design and expansion of support processes
- Development and coordination of support tools
- Active contribution to first-level support
- Systematic analysis of support requests to improve the product
- Implementation of new support processes
Requirements
- Completed technical vocational training with further qualification as a technician/master or a completed technical degree
- Several years of experience in technical support or service — ideally with a focus on process improvement or tool integration
- Conceptual thinking
- Ability to keep a cool head in stressful situations
- Initial experience with AI applications in support, or a strong interest in learning about these topics
- Very good German and English skills, both written and spoken
- Enjoyment in working with people, strong communication skills, team spirit, self-organization, and the ability to involve the appropriate subject-matter expert as needed
Benefits
- Flexible working hours
- 30 days of vacation
- Special leave
- Permanent employment
- Internal and external training opportunities
- Attractive compensation
- 13th-month salary
- High-quality equipment
- Regular company events
- Bridge days and company-wide shutdown at Christmas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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