Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.
About the role
- Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Responsibilities
- Triage and solve support requests involving desktops, printers, phones, and common applications
- Provide telephone and live technical support to end-users on Windows, OSX, iOS, and Android platforms
- Monitor system notification alerts and take appropriate and timely action
- Assist with or lead custom software implementations, including testing and documentation
- Create, update, and maintain our internal knowledge base articles
- Assist the Service Delivery Manager with projects related to endpoint management and security
- Provide A/V production assistance for company meetings and events
- Assist with projects, clinic installations, or moves, which may include some after-hours work
- Pitch in on other duties that help the team and business succeed
- Provide afterhours on-call support on a rotational basis.
Requirements
- An equivalent combination of 2 years work experience and/or an associate degree
- Experience in a desktop support role, preferably within the healthcare industry
- Solid experience with Windows 10, printers, phones, and other common office peripherals
- Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone)
- Strong customer service skills and the ability to work independently
- Experience with a helpdesk ticketing system.
Benefits
- Access to health center services and medications at no or low cost for you and your dependents
- Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program
- A mission-first culture that values innovation, accountability, and teamwork
- A role where you'll see the direct results of your work in the smooth operation of our clinics.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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