JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
About the role
- Collaborates with business stakeholders, functional and technical workstream to understand business requirements and translate those requirements into technical solutions.
- Provides technical leadership and guidance for the incremental addition of new features of Workday HCM solutions.
- Lead the Design end to end solution for the HCM platform, Workday HCM integrations, reports, and customizations.
- Provides guidance on technical design and implementation best practices for Workday HCM solutions.
- Manages technical risks and issues and provides mitigation strategies as needed.
- Ensure technical alignment with enterprise architecture standards.
- Keep abreast of new Workday features and functionality providing recommendations to further process improvements.
- Document best practices and operational procedures.
- Facilitate continuous improvement within the environment.
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
- Take initiative to recommend process improvements and demonstrate creative thinking.
- Communicate clearly and professionally with customers, users, peers, and all levels of management.
- Adhere to the processes and policies defined by ResMed Quality, Security and IT management.
Requirements
- Bachelor's degree (B.S.); Major or Minor in Information Systems
- 3+ years experience in a similar role with extensive system knowledge of Workday HCM modules, including: Absence, Advanced Compensation, Integrations, Talent and Recruitment
- Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
- Experience in developing and supporting RAAS, EIB, Connector and simple Studio integrations
- Experience in managing multiple and competing priorities
- Excellent non-technical communication
- To be agile and adaptive - this role is evolving as business needs arise
- Ability to work flexibility across multiple time zones, as required by the global nature of this role.
- Good knowledge and experience of Web Services Development (REST & SOAP, JSON & XML, etc) and experienced in building integration with Salesforce
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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