DS
DS SmithSustainability Manager
Sustainability Manager shaping sustainability strategy and engaging customers in North EMEA for DS Smith. Requires strong communication, sustainability experience, and collaboration with cross - functional teams.
About the role
- Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations
- Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting
- Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time
- Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence
- Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions
- Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols
- Support the rollout of new equipment and technical programs in the field
- Travel frequently within assigned territory to support field operations, customer engagements, and distributor training
- No direct people management; requires strong cross-functional collaboration and field presence
Requirements
- 5+ years of experience in technical services, field operations, or service-related sales roles
- Strong understanding of commercial equipment maintenance and troubleshooting
- Proven ability to work independently and manage a territory with minimal supervision
- Excellent communication and interpersonal skills; ability to influence without authority
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite
- Willingness to travel within the assigned territory (Estimated travel: 50–70%, including occasional overnight stays)
- Experience working with distributor networks or in a B2B service environment
- Ability to analyze service data and translate insights into actionable improvements
- Customer-first mindset with proactive problem-solving
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Free coffee, anytime!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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