Technical Sales Engineer/Specialist supporting engineering and sales teams at Xylem. Focusing on pre- and post-sales technical support for water technology solutions.
Responsibilities
Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers
Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem
Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents
Provide essential support to the sales team in quotation creation process for engineered projects
Contribute as a technical consultant in efforts to prepare and review project bid package
Provide product and application expertise, design support, technical drawing support, etc.
Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc.
Ensures the proposal is technically viable, and feasible.
Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval
Review specifications and ensure submitted drawings are compliant
Address promptly the questions from customers on the drawings submitted
Work in collaboration with third party vendors to ensure the customer requirements are fully met
Support the project managers in providing technical solutions to the customers and Engineers
Provide support to the application engineers in conducting application training for customer service and operations
Participate in Xylem Watermark volunteer activities
Requirements
Bachelor’s degree in engineering or equivalent experience required
0-2+ years of relevant experience
Engineer-in-training (EIT) and recent graduates welcome!
Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs
Willingness and ability to always provide superior customer service
Ability to effectively communicate verbally and in writing
Strong problem-solving and negotiation skills
Effective interpersonal skills with customers, coworkers, and management
Strong teamwork and organizational skills with the ability to multi-task
Proficiency in Microsoft Office products and the use of computer applications
Valid driver’s license with acceptable driving record
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