Sales Engineer driving adoption of software solutions for management of heavy - duty vehicle charging. Join Erinion to shape the future within charging and e - mobility.
About the role
- Inside Sales Junior Engineer providing technical and commercial support to customers across EMEA region from an office-based environment. Preparing quotations and validating customer orders with high accuracy.
Responsibilities
- Provide professional technical and commercial support to customers across the EMEA region from an office-based environment.
- Communicate proactively with customers via phone, email, and digital channels to support ongoing customer management.
- Act as an internal coordination point between Sales, Engineering, Customer Service, and headquarters functions.
- Prepare, review, and track quotations for pumps, systems, and spare parts using designated configuration and pricing tools (e.g., Konfigurator, Quote Management Tool).
- Enter and validate customer orders with high accuracy in ERP/CRM systems.
- Verify pricing, delivery terms, technical documentation, certificates, and contractual requirements before order release.
- Work closely with the local office team, headquarters in Bottrop, and field sales colleagues across EMEA.
- Operate as an integrated member of the CoE team and contribute to a standardized European back-office model.
- Support continuous process improvement and documentation updates within the CoE.
- Participate in internal and external training workshops, including development sessions at headquarters.
- Provide customer service support for inquiries related to spare parts, service interventions, and basic after sales topics across the EMEA region.
Requirements
- Completed technical education or graduation approaching, thesis in progress (e.g., Bachelor’s degree or a comparable technical field).
- First practical experience in technical customer support, sales, or application engineering — internships or working student experience also welcome.
- Basic technical understanding
- Experience with ERP and CRM systems (SAP, MS Dynamics, Oracle, or similar).
- Ability to read and understand technical documentation , product specifications, and configuration parameters.
- Experience in quotation preparation, pricing, or basic commercial processes is an advantage.
- Strong skills in MS Office (especially Excel and Outlook) and comfortable leveraging AI‑based tools.
- Very good English skills (written and spoken) required for EMEA customer support.
- Polish written and spoken
- Additional language skills (e.g. German , French, Spanish, Italian ) are an advantage.
Benefits
- Competitive Salary
- Annual Bonus
- Private Medical Care
- Cafeteria / Holiday subsidy
- Flexible Working Hours
- Stable working environment, focusing on long-term cooperation
- Technical, Professional, and Skills Training
- International working environment
- Ownership Works equity program: we believe in the power of employee ownership. All full time permanent employees are eligible to a one-time stock award after successfully completing one year of employment.
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