Hybrid Technical Executive – Partner Growth

at Lyst

• Job title: Technical Executive – Partner Growth
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Partner Growth Technical Executive managing technical support for retail partners at Lyst. Enhancing partner performance through troubleshooting and optimizations within fast-paced fashion environment.

Responsibilities

• Partner Growth Technical Executive to join the partner success squad
• Responsible for managing the technical support across long tail partner relationships
• Ensure up-time and implement key optimisations to drive growth and overall partner performance
• Assist in troubleshooting issues and be the internal advocate for partner requests
• Work with engineering squad that manages the maintenance of Lyst partners
• Address issues with partner integration using tools built by internal team

Requirements

• Experience in a fast-growing company, ideally at an affiliate marketing network or agency, or managing affiliate marketing or customer service for a retailer
• Self-starters who thrive while working on their own as well as contributing to team goals
• Excellent technical support skills as you will be managing complex relationships of varying size
• Exceptional written and verbal skills as well as presentation experience - you will be communicating and troubleshooting with our partners so you must be comfortable working with senior level partners
• Great organisational and process management skills to manage and prioritise a range of requests from numerous partners at one time
• Experience using Jira, Excel, Looker, or other similar tools
• Comfortable with learning new technical concepts and systems
• A love (or at least high regard) for fashion

Benefits

• Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is important, which is why we spend some of our time in the office and some of our time at home.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, themed events, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
• We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.
• Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.