Technical Account Manager responsible for project delivery and customer satisfaction at VIAVI Solutions. Managing deployment and training activities with a collaborative Professional Services team.
About the role
- Technical Account Manager pivotal in ensuring technical success of strategic accounts with Retool. Collaborating with customers to increase their usage and maximize business impact.
Responsibilities
- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
- Establish regular touchpoints to review customer usage, health, and expansion opportunities.
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
- Document customer use cases and success stories for case studies, testimonials, and EBRs.
- Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
- Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
- Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
- Contribute to the growth and development of the TAM team by participating in the hiring process.
Requirements
- 6+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
- Ability to navigate and solve open-ended technical challenges in dynamic environments.
- Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
- Experience building applications with SQL, Javascript, and APIs.
- Familiarity with both front-end and back-end development concepts
- Exceptional written and verbal communication skills.
Benefits
- Medical
- Dental
- Vision
- 401(k)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
Account Manager at Becklar delivering exceptional customer service and technology training to dealers. Collaborating across departments to improve operational efficiency and dealer satisfaction.
Technical Account Manager building relationships with world - class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
Embedded Technical Account Manager providing eSIM solutions support. Joining Thales in Madrid, focusing on technical client interactions and project management.
Technical Account Manager providing strategic and technical guidance to customers at Wiz. Reinventing cloud security to empower businesses throughout their cloud journey.
Technical Account Manager in charge of developing relationships with crypto merchants in APAC. Coordinate onboarding, monitor performance, and contribute to revenue growth while ensuring merchant satisfaction.
Technical Account Manager for growing relationships with crypto merchants across APAC region. Serving as main contact while ensuring business growth and exceptional merchant experience.
Senior Technical Account Manager maximizing value of email - based risk assessment solution for clients. Collaborating with teams to analyze fraud and implement risk mitigation strategies across sectors.
Red Hat OpenShift Technical Account Manager supporting enterprise customers in adoption and implementation of Red Hat solutions. Building relationships and advocating for customers while enhancing their technology experience.