Technical Account Manager managing technical aspects and customer relationships for a fintech company. Collaborating with cross - functional teams to deliver tailored solutions for merchants in emerging markets.
About the role
- Technical Account Manager guiding clients in adopting the Reputation platform effectively. Collaborating with client teams and managing integration projects in a hybrid work environment.
Responsibilities
- Work directly with clients to scope, manage, and implement integration projects.
- Share best practices, tools, and resources to help clients maximize their use of the Reputation platform.
- Identify opportunities for additional value by recommending and implementing new integrations.
- Proactively manage issues reported through the Technical Solutions support channel.
- Stay engaged with client teams to ensure successful adoption and desired outcomes.
- Partner with Customer Success Managers to support Quarterly Business Reviews with data and analysis.
- Represent client needs to internal product management and engineering teams.
- Perform additional duties as assigned
Requirements
- 5+ years of experience in professional services, SaaS account management, technical account management, customer success, project/program management, solutions engineering or related fields.
- BA/BS degree or equivalent experience.
- Experience with public cloud services such as AWS or Microsoft Azure.
- Ability to write scripts, noSQL queries, API calls etc.
- Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
- Excellent project management skills with an understanding of Lean Six Sigma.
- Excellent customer relationship management skills.
- A demonstrated passion for making customers successful.
Benefits
- Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1.
- 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
- Multiple medical and dental plan options, plus 100% company paid vision coverage
- 401k available through Fidelity
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Critical Illness, Accident & Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of perks and wellbeing apps: - PerkSpot: Employee discount program - Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships - Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health - Omada: Virtual prevention and physical therapy program - Ladder: Supplemental life insurance - SoFi: Financial wellbeing platform with 1:1 advice - Fetch: Pet insurance discount program - Spring Health for Guardian: Virtual mental health support - XP Health for Guardian: Virtual eyewear platform - Rate.com: Mortgage services discount program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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