Solutions Account Manager managing and growing institutional customer portfolios in enterprise SaaS. Collaborating with internal teams to ensure long - term value from solutions across Europe.
About the role
- As a Technical Customer Advisor, provide support for cloud telecommunications and IT Security services in a renowned IT sales company. Engage with customers through technical inquiries and foster relationships.
Responsibilities
- First point of contact for technical issues related to cloud telephony systems and IT security
- Provide technical support to customers
- Handle technical inquiries and maintain documentation
- Maintain and develop customer relationships and implement customer retention measures
- First- and Second-level support for software products
- Obtain relevant professional certifications
Requirements
- Completed vocational training in a commercial or technical field
- Technical knowledge of cloud telephony systems and/or IT security
- Service-oriented, customer-focused mindset
- Good command of English
Benefits
- Informal, first-name culture
- Modern and secure workplace
- Opportunity to help shape the future of a growing company
- Great team events
- Company bike program, free water, coffee, and fruit baskets
- Employer contributions to capital-building savings plans (Vermögenswirksame Leistungen)
- Annual holiday and Christmas bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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