Hybrid Technical Account Manager

at Neural Concept

• Job title: Technical Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Technical Account Manager combining engineering expertise with customer relationships in AI and product design. Help clients leverage neural concept technology for business transformation.

Responsibilities

• Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts.
• Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps.
• Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery.
• Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends.
• Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement.
• Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities.

Requirements

• You have an Engineering degree and industry experience in a customer facing role
• You are experienced in Project and/or Account Management
• You bring at least 6 years of proven experience in a technology-driven environment
• You have business confidence, entrepreneurial spirit, and high energy
• You are familiar with CAD/CAE software
• You understand Machine Learning methods and are interested in AI's impact in Engineering
• You are committed to a high level of professionalism and ethics
• Fluent in English and Japanese (strict requirement).

Benefits

• Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence.
• Benefit from a competitive salary and rewarding opportunities as we continue to scale.
• Thrive in a collaborative, multicultural environment where your work is visible and recognized.
• Develop professionally alongside talented colleagues who share knowledge freely and support one another.
• Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable.
• Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules.