Technical Account Manager managing enterprise customer success in engineering software. Own project deliveries while driving customer adoption and translating capabilities in workflows.
About the role
- Technical Account Manager combining engineering expertise with customer relationships in AI and product design. Help clients leverage neural concept technology for business transformation.
Responsibilities
- Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts.
- Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps.
- Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery.
- Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends.
- Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement.
- Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities.
Requirements
- You have an Engineering degree and industry experience in a customer facing role
- You are experienced in Project and/or Account Management
- You bring at least 6 years of proven experience in a technology-driven environment
- You have business confidence, entrepreneurial spirit, and high energy
- You are familiar with CAD/CAE software
- You understand Machine Learning methods and are interested in AI's impact in Engineering
- You are committed to a high level of professionalism and ethics
- Fluent in English and Japanese (strict requirement).
Benefits
- Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence.
- Benefit from a competitive salary and rewarding opportunities as we continue to scale.
- Thrive in a collaborative, multicultural environment where your work is visible and recognized.
- Develop professionally alongside talented colleagues who share knowledge freely and support one another.
- Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable.
- Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Services Manager responsible for water treatment solutions at Rochester Midland Corporation. Providing technical oversight and supporting training initiatives in the Greater Toronto Area.
Technical Account Manager in a SaaS company ensuring system stability and performance for hotel portfolios. Coordinating technical needs and overseeing onboarding processes.
Technical Partnerships Manager driving strategic partnerships for AI company. Building scalable technology partnerships and collaborating with cloud providers, data platforms, and infrastructure software companies.
Technical Account Manager at V7 managing customer relationships and driving product adoption. Leading onboarding and enablement while partnering with sales teams to ensure successful client engagements.
Technical Account Manager guiding clients in adopting the Reputation platform effectively. Collaborating with client teams and managing integration projects in a hybrid work environment.
Generator Technical Services Manager at Mitsubishi Power providing leadership for Generator Services Business. Overseeing technical support, vendor relations, and operational excellence within the organization.
OpenShift Technical Account Manager providing enterprise - level support and guidance for customers at Red Hat. Building strong relationships and driving customer success in cloud technology solutions.
Technical Account Manager supporting Tier 1 clients at Fiserv, facilitating exceptional service and navigating complex technical issues. Building innovative solutions in collaboration with product, business, and technology leaders.
Technical Account Manager specializing in the adoption of AI Agents for improving customer interactions. Building strong customer relationships and driving technological solutions in a fast - paced environment.