Technical Account Manager focusing on customer satisfaction and retention in a dynamic team. Enhancing client relationships while collaborating with internal teams at HUMAN Security.
About the role
- Technical Account Manager managing enterprise customer success in engineering software. Own project deliveries while driving customer adoption and translating capabilities in workflows.
Responsibilities
- Own the technical success and expansion of a portfolio of enterprise customers
- Drive customer adoption and expansion
- Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)
- Monitor usage and engagement, identify risks early, and lead expansion motions with Account Executives
- Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption, utilization and consumption
- Translate Neural Concept capabilities into the customer’s design and simulation workflows
- Run discovery, scope use cases, and define success criteria
- Own project delivery: milestones, stakeholder alignment, reporting, and risk management
- Capture product feedback, usability issues, and feature requests
- Maintain a tight feedback loop with Product and R&D to influence roadmap priorities
- Report customer health, adoption milestones, and value realization
- Present outcomes to engineering leaders and steering committees
Requirements
- You have an engineering degree (mechanical, aerospace, automotive, industrial, etc.)
- You have experience in a customer-facing role in an engineering software environment (TAM, application engineer, solutions consultant, technical project lead, etc.)
- You understand CAD/CAE workflows and how engineering teams actually work
- You can communicate technical topics clearly to both engineers and executives
- You are proactive, structured, and comfortable navigating ambiguity
- You enjoy solving complex problems and building long-term customer relationships
- You are interested in AI and machine learning applied to engineering, and you learn fast
- Nice-to-have backgrounds: Engineering software vendors (Ansys, Altair, Siemens, Dassault, Autodesk), Engineering consulting (Capgemini, Accenture, McKinsey, BCG, etc.), Experience supporting enterprise accounts and multi-stakeholder programs
Benefits
- Competitive compensation and growth opportunities as we scale globally
- Hybrid work model and flexible hours (results-focused culture)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Account Manager responsible for managing client portfolios within Managed IT Services. Aligning technology with business goals and ensuring high levels of client satisfaction.
TAM at Codec building relationships and driving technology adoption for clients. Ensuring strategic guidance and operational effectiveness in managed services context.
Technical Account Manager managing technical aspects and customer relationships for a fintech company. Collaborating with cross - functional teams to deliver tailored solutions for merchants in emerging markets.
Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
Join Stayforlong's Optimization team as Senior Technical Account Manager. Own technical health of supplier integrations, ensuring performance and stability in a collaborative environment.
Senior Technical Account Manager managing complex customer relationships at ACI Worldwide. Ensuring technical service delivery and optimizing payment solutions across diverse environments.
Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.
Technical Account Manager managing post sales processes for enterprise - level customers at Qualys. Delivering technical support and identifying business opportunities in the security and compliance space.
Technical Relationship Manager consulting with clients on utilizing Aladdin for their financial needs. Engaging with client teams to optimize product use and achieve strategic goals.