Hybrid Solutions Account Manager

at RELX

• Job title: Solutions Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Milan, Italy

About the role

• Solutions Account Manager managing and growing institutional customer portfolios in enterprise SaaS. Collaborating with internal teams to ensure long-term value from solutions across Europe.

Responsibilities

• Manage the full commercial lifecycle for Interfolio solutions, including new business development, renewals, and account expansion
• Build and maintain long‑term relationships with universities and research organisations, acting as a trusted commercial partner
• Use a consultative, value‑based sales approach to understand customer needs and position Interfolio solutions appropriately
• Work closely with Solution Engineers and cross‑functional teams to support solution demonstrations, proposals, and complex sales cycles
• Navigate public‑sector and higher‑education procurement processes, including multi‑stakeholder decision environments
• Maintain accurate pipeline management, forecasting, and reporting using CRM tools
• Represent Interfolio at customer meetings, events, and conferences across Europe as required

Requirements

• 5+ years’ experience in enterprise SaaS sales / Solutions Account Management
• Demonstrated ability to sell complex, workflow‑based software solutions in structured or regulated environments
• Strong consultative selling and stakeholder‑management skills, with comfort engaging senior decision‑makers
• Experience working cross‑functionally in international or matrixed organisations
• Understanding of subscription‑based SaaS models, including renewals and expansion
• Strong written and verbal communication skills in English
• Experience working with higher‑education, research, or public‑sector organisations is highly desirable but not essential.

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity, and shared parental leave
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work