As a Technical Customer Advisor, provide support for cloud telecommunications and IT Security services in a renowned IT sales company. Engage with customers through technical inquiries and foster relationships.
About the role
- Solutions Account Manager managing and growing institutional customer portfolios in enterprise SaaS. Collaborating with internal teams to ensure long-term value from solutions across Europe.
Responsibilities
- Manage the full commercial lifecycle for Interfolio solutions, including new business development, renewals, and account expansion
- Build and maintain long‑term relationships with universities and research organisations, acting as a trusted commercial partner
- Use a consultative, value‑based sales approach to understand customer needs and position Interfolio solutions appropriately
- Work closely with Solution Engineers and cross‑functional teams to support solution demonstrations, proposals, and complex sales cycles
- Navigate public‑sector and higher‑education procurement processes, including multi‑stakeholder decision environments
- Maintain accurate pipeline management, forecasting, and reporting using CRM tools
- Represent Interfolio at customer meetings, events, and conferences across Europe as required
Requirements
- 5+ years’ experience in enterprise SaaS sales / Solutions Account Management
- Demonstrated ability to sell complex, workflow‑based software solutions in structured or regulated environments
- Strong consultative selling and stakeholder‑management skills, with comfort engaging senior decision‑makers
- Experience working cross‑functionally in international or matrixed organisations
- Understanding of subscription‑based SaaS models, including renewals and expansion
- Strong written and verbal communication skills in English
- Experience working with higher‑education, research, or public‑sector organisations is highly desirable but not essential.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity, and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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