Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Technical Account Manager in a SaaS company ensuring system stability and performance for hotel portfolios. Coordinating technical needs and overseeing onboarding processes.
Responsibilities
- Technical support and management of assigned hotel portfolios
- Assessing the technical feasibility of complex requests
- Responsible for interface connections and integration management
- Managing and driving the Go-Live process
- Coordinating technical concerns and special cases
- Designing processes and scaling to improve efficiency
Requirements
- Solid professional experience in a customer-facing or technical role, ideally in a SaaS environment or in hospitality
- Completed vocational training or degree (e.g., Hotel Management, Business Administration, Business Informatics)
- Strong affinity for software applications and a quick grasp of new systems
- Analytical problem-solving skills
- Proactive and structured working style
- Experience with hotel software (PMS/CM) is an advantage
- Strong communication skills in German
- Good command of English
Benefits
- Competitive salary
- Personal budget for professional development
- Home office equipment
- Hansefit
- Bike leasing
- Flexible trust-based working hours
- Possibility for workation within Europe
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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