Technical Account Manager responsible for project delivery and customer satisfaction at VIAVI Solutions. Managing deployment and training activities with a collaborative Professional Services team.
About the role
- Technical Account Manager at Ambient.ai driving success and value for enterprise customers using AI-powered security solutions. Engaging with F500 clients and managing their onboarding and implementation processes.
Responsibilities
- Take complete ownership of our customers' success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectives
- Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
- Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML.
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
- Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
- Partner with marketing to highlight opportunities for customer references and case studies
- Able to travel up to 30%
Requirements
- 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
- Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation)
- Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
- Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
- Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
- Strong interpersonal skills and experience in building strong internal and external relationships
- Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
- Excellent verbal and written communication & presentation skills
- Basic understanding or interest in learning about machine learning / artificial intelligence
- Bonus: Experience in management consulting and/or business process transformation
Benefits
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
- Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
- The latest tech and awesome swag will be delivered to your door
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
Account Manager at Becklar delivering exceptional customer service and technology training to dealers. Collaborating across departments to improve operational efficiency and dealer satisfaction.
Technical Account Manager building relationships with world - class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
Embedded Technical Account Manager providing eSIM solutions support. Joining Thales in Madrid, focusing on technical client interactions and project management.
Technical Account Manager providing strategic and technical guidance to customers at Wiz. Reinventing cloud security to empower businesses throughout their cloud journey.
Technical Account Manager in charge of developing relationships with crypto merchants in APAC. Coordinate onboarding, monitor performance, and contribute to revenue growth while ensuring merchant satisfaction.
Technical Account Manager for growing relationships with crypto merchants across APAC region. Serving as main contact while ensuring business growth and exceptional merchant experience.
Senior Technical Account Manager maximizing value of email - based risk assessment solution for clients. Collaborating with teams to analyze fraud and implement risk mitigation strategies across sectors.
Red Hat OpenShift Technical Account Manager supporting enterprise customers in adoption and implementation of Red Hat solutions. Building relationships and advocating for customers while enhancing their technology experience.