Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Serve as the primary technical point of contact for assigned departments
- Partner with agency IT teams to integrate TRULEO with existing systems
- Diagnose and resolve technical issues
- Maintain accurate records of support activity and system configurations
- Provide onboarding and refresher training
- Collaborate with Customer Success, Product, and Engineering
Requirements
- Former law enforcement officer or public safety professional
- 3+ years of experience in technical account management, customer success, or implementation
- Strong technical acumen
- Excellent communicator
- Hands-on problem solver
- Based in Phoenix, AZ, with a willingness to travel regularly to customer sites (up to 50%)
- Bachelor’s degree in Criminal Justice, Information Technology, or related field preferred (or equivalent experience)
Benefits
- Competitive salaries
- Benefits
- Equity
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