Technical Account Manager guiding clients in adopting the Reputation platform effectively. Collaborating with client teams and managing integration projects in a hybrid work environment.
About the role
- Technical Account Manager supporting Tier 1 clients at Fiserv, facilitating exceptional service and navigating complex technical issues. Building innovative solutions in collaboration with product, business, and technology leaders.
Responsibilities
- Shape new, innovative solutions together with product, business, and technology leaders.
- Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
- Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
- Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients.
- Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues, including collaboration during significant production support events.
- Work directly with clients, vendor partners, and 3rd parties, including face-to-face meetings with the stakeholders to support technical discussions and discovery.
- Navigate Fiserv technology on behalf of the client, which can include all Tech and Product groups across Fiserv and 3rd parties.
- Translate the client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.
Requirements
- Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military
- 8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
- 3+ years of experience in direct client interaction for technical support and requirement gathering
- Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System
- Working knowledge of Fiserv networking/connectivity architecture
- Working knowledge of card brand regulations
- Working knowledge of the Payment Facilitator (Payfac)/Market Place business model
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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