Technical Account Manager responsible for project delivery and customer satisfaction at VIAVI Solutions. Managing deployment and training activities with a collaborative Professional Services team.
About the role
- Technical Account Manager responsible for managing post sales processes with Enterprise customers. Driving technical solutions and building partnerships at Perforce.
Responsibilities
- The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
- Become a trusted Advisor by building partnership with both business and technical decision-makers.
- The TAM must be able to articulate the company's technology and solutions positioning to both business and technical users
- Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
- Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
- Identify gaps and develop potential upsell opportunities within assigned accounts
- Ownership of customer questions on technical and business-related issues
- Deliver high-level and detailed value presentations
- Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
- Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
- Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
- Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions
Requirements
- Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
- 3+ years of TAM experience with a bachelor's degree, preferably Computer Science or related field
- Strong communication (oral and written), interpersonal and presentation skills
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
- Experience in programming languages such as Java, JavaScript, Python, C Sharp
- Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
- Experience in Testing/QA is considered a strong advantage
- Excellent written and oral communication skills
- Ability to travel (25%)
- Demonstrated ability to manage complex, multi-organizational projects
- High organization ability: able to work and follow processes by instructions and methods
- Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
- Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
- Empathy and care for all stakeholders including employees, customers, partners, and guests
Benefits
- medical
- dental
- vision
- retirement benefits
- life insurance
- wellness programs
- total time off
- other employee perks
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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