Solutions Account Manager managing and growing institutional customer portfolios in enterprise SaaS. Collaborating with internal teams to ensure long - term value from solutions across Europe.
About the role
- Technical Account Manager responsible for managing post sales processes with Enterprise customers. Driving technical solutions and building partnerships at Perforce.
Responsibilities
- The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
- Become a trusted Advisor by building partnership with both business and technical decision-makers.
- The TAM must be able to articulate the company's technology and solutions positioning to both business and technical users
- Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
- Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
- Identify gaps and develop potential upsell opportunities within assigned accounts
- Ownership of customer questions on technical and business-related issues
- Deliver high-level and detailed value presentations
- Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
- Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
- Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
- Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions
Requirements
- Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
- 3+ years of TAM experience with a bachelor's degree, preferably Computer Science or related field
- Strong communication (oral and written), interpersonal and presentation skills
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
- Experience in programming languages such as Java, JavaScript, Python, C Sharp
- Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
- Experience in Testing/QA is considered a strong advantage
- Excellent written and oral communication skills
- Ability to travel (25%)
- Demonstrated ability to manage complex, multi-organizational projects
- High organization ability: able to work and follow processes by instructions and methods
- Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
- Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
- Empathy and care for all stakeholders including employees, customers, partners, and guests
Benefits
- medical
- dental
- vision
- retirement benefits
- life insurance
- wellness programs
- total time off
- other employee perks
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Account Manager responsible for sales process and client engagement in fintech industry. Collaborating with Product, Technology, and Client Engagement teams to drive sales success.
Technical Account Manager combining engineering expertise with customer relationships in AI and product design. Help clients leverage neural concept technology for business transformation.
Technical Account Manager managing enterprise customer success in engineering software. Own project deliveries while driving customer adoption and translating capabilities in workflows.
Technical Services Manager responsible for water treatment solutions at Rochester Midland Corporation. Providing technical oversight and supporting training initiatives in the Greater Toronto Area.
Technical Account Manager in a SaaS company ensuring system stability and performance for hotel portfolios. Coordinating technical needs and overseeing onboarding processes.
Technical Partnerships Manager driving strategic partnerships for AI company. Building scalable technology partnerships and collaborating with cloud providers, data platforms, and infrastructure software companies.
Technical Account Manager at V7 managing customer relationships and driving product adoption. Leading onboarding and enablement while partnering with sales teams to ensure successful client engagements.
Technical Account Manager guiding clients in adopting the Reputation platform effectively. Collaborating with client teams and managing integration projects in a hybrid work environment.
Generator Technical Services Manager at Mitsubishi Power providing leadership for Generator Services Business. Overseeing technical support, vendor relations, and operational excellence within the organization.