Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager at Reputation supporting enterprise clients in successful adoption of its platform. Responsibilities include project scoping, management, and technical issue guidance.
Responsibilities
- Work directly with clients to scope, manage, and implement integration projects.
- Share best practices, tools, and resources to help clients maximize their use of the Reputation platform.
- Identify opportunities for additional value by recommending and implementing new integrations.
- Proactively manage issues reported through the Technical Solutions support channel.
- Stay engaged with client teams to ensure successful adoption and desired outcomes.
- Partner with Customer Success Managers to support Quarterly Business Reviews with data and analysis.
- Represent client needs to internal product management and engineering teams.
- Perform additional duties as assigned.
Requirements
- 5+ years of experience in professional services, SaaS account management, technical account management, customer success, project/program management, solutions engineering or related fields.
- BA/BS degree or equivalent experience.
- Experience with public cloud services such as AWS or Microsoft Azure.
- Ability to write scripts, noSQL queries, API calls etc.
- Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
- Excellent project management skills with an understanding of Lean Six Sigma.
- Excellent customer relationship management skills.
- Excellent communication and interpersonal skills.
- The ability to thrive in a fast-paced, high growth and rapidly changing environment.
- A demonstrated passion for making customers successful.
Benefits
- Flexible working arrangements
- Career growth with paid training tuition opportunities
- Active Employee Resource Groups (ERGs) to engage with
- An equitable work environment
- Health, dental and vision insurance
- 401k
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
- Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
- Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
- Omada - Virtual prevention and physical therapy program
- Ladder -Life insurance to supplement outside of employer offering
- SoFi - Financial wellbeing platform and 1:1 advice
- Fetch - Pet insurance discount program
- Spring Health for Guardian - Virtual mental health support
- XP Health for Guardian (virtual eye-wear platform)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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