Technical Account Manager at Stimulus Technologies providing IT solutions and maintaining client relationships. Supporting business success through technical expertise and customer service.
Responsibilities
Provide proper technical solutions to your assigned clients
Find accomplishment by helping clients achieve their business success
Create trusted relationships with clients by meeting with them regularly
Follow-up with clients to ensure projects and services are meeting expectations
Assist with issues between clients and technicians
Prepare quotes for client hardware and software needs
Explain product solutions to clients
Maintain customer relationships through renewal of service contracts
Requirements
Bachelor’s degree or 2+ years account management experience required
Any computer, technical schooling, or certificates are a plus
Ability to organize your schedule
Keep excellent notes and documentation of client interactions
Understand business computer environments
Friendly interpersonal communication skills
Mid-level technical knowledge about PCs, servers, networks, VoIP, and Internet services
Experience with CRMs
Ability to make clients feel important and that you care about their business
Ability to communicate technical details with non-technical people
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