Technical Account Manager responsible for strategic IT relationships within Public Sector. Engaging with clients on technology discussions and ensuring compliance with governance, security, and operational standards.
SS
Hybrid Technical Account Manager
Posted 3 months ago
About the role
- Technical Account Manager at Stimulus Technologies providing IT solutions and maintaining client relationships. Supporting business success through technical expertise and customer service.
Responsibilities
- Provide proper technical solutions to your assigned clients
- Find accomplishment by helping clients achieve their business success
- Create trusted relationships with clients by meeting with them regularly
- Follow-up with clients to ensure projects and services are meeting expectations
- Assist with issues between clients and technicians
- Prepare quotes for client hardware and software needs
- Explain product solutions to clients
- Maintain customer relationships through renewal of service contracts
Requirements
- Bachelor’s degree or 2+ years account management experience required
- Any computer, technical schooling, or certificates are a plus
- Ability to organize your schedule
- Keep excellent notes and documentation of client interactions
- Understand business computer environments
- Friendly interpersonal communication skills
- Mid-level technical knowledge about PCs, servers, networks, VoIP, and Internet services
- Experience with CRMs
- Ability to make clients feel important and that you care about their business
- Ability to communicate technical details with non-technical people
Benefits
- vision
- dental
- medical benefits
Job title
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Degree requirement
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