Technical Account Manager responsible for project delivery and customer satisfaction at VIAVI Solutions. Managing deployment and training activities with a collaborative Professional Services team.
About the role
- Technical Account Manager at Retool ensuring success for strategic accounts by addressing technical challenges. Collaborating with customers and cross-functional teams to maximize usage of the Retool platform.
Responsibilities
- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
- Establish regular touchpoints to review customer usage, health, and expansion opportunities.
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
- Document customer use cases and success stories for case studies, testimonials, and EBRs.
- Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
- Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
- Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
- Contribute to the growth and development of the TAM team by participating in the hiring process.
Requirements
- 5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
- Ability to navigate and solve open-ended technical challenges in dynamic environments.
- Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
- Experience building applications with SQL, Javascript, and APIs.
- Familiarity with both front-end and back-end development concepts
- Exceptional written and verbal communication skills.
Benefits
- medical
- dental
- vision
- 401(k)
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