Hybrid Technical Account Manager – CCaaS

Posted 3 months ago

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About the role

  • Technical Account Manager managing client engagement and technical solutions at Sprinklr. Ensuring deliverables align with client’s strategic priorities and Sprinklr’s product capabilities.

Responsibilities

  • Provides technical account planning, program management and oversight for key client initiatives and projects
  • Acts as a technical lead and Sprinklr subject matter expert
  • Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
  • Manages and appropriately escalates delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
  • Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
  • Designs and implements processes to monitor and control resources, risks and value to Business Objectives
  • Maintains accurate program estimates, timelines, project plans, and status reports

Requirements

  • 5-7+ years of Technical Account Manager experience with gradually increasing responsibilities
  • Knowledge of REST/JSON API to facilitate System Integrations
  • Knowledge of the following software languages: JavaScript, Java, Ruby, Python
  • Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
  • High-level knowledge of relational databases and NoSQL
  • Complete understanding of software development lifecycle best practices
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Self-motivated individual that possesses excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships

Benefits

  • Comprehensive health plans
  • Leading well-being programs
  • Financial protection through global and localized plans
  • 401k plan with 100% vested company contributions
  • Flexible paid time off
  • Holidays
  • Generous caregiver and parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage

Job title

Technical Account Manager – CCaaS

Job type

Experience level

Mid levelSenior

Salary

$147,000 - $245,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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