Technical Account Manager managing client engagement and technical solutions at Sprinklr. Ensuring deliverables align with client’s strategic priorities and Sprinklr’s product capabilities.
Responsibilities
Provides technical account planning, program management and oversight for key client initiatives and projects
Acts as a technical lead and Sprinklr subject matter expert
Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
Manages and appropriately escalates delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
Designs and implements processes to monitor and control resources, risks and value to Business Objectives
Maintains accurate program estimates, timelines, project plans, and status reports
Requirements
5-7+ years of Technical Account Manager experience with gradually increasing responsibilities
Knowledge of REST/JSON API to facilitate System Integrations
Knowledge of the following software languages: JavaScript, Java, Ruby, Python
Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
High-level knowledge of relational databases and NoSQL
Complete understanding of software development lifecycle best practices
Excellent judgment, analytical thinking, and problem-solving skills
Self-motivated individual that possesses excellent time management and organizational skills
Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships
Benefits
Comprehensive health plans
Leading well-being programs
Financial protection through global and localized plans
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
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