Account Director responsible for driving RWE revenue growth and strategic expansion at Healwell AI. Leading commercial processes and collaborating with scientific teams for effective delivery.
About the role
- Technical Account Director at Adobe leading customer success and technical strategy engagements with major clients. Driving value through Adobe's Digital Experience Solutions and supporting their technical strategies.
Responsibilities
- Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle
- Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value
- Assess and mitigate strategic customer technical risks and opportunities
- Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams
- Drive alignment and reporting on engagement status and outcomes
- Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution
- Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem
- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements
- Collaborate with Adobe's internal teams and third-party partners to support customer success
- Lead a matrixed services team involving multiple project teams
- Develop effective relationships with customer partners and recommend how features fit within customers' environments
- Lead architectural and design discussions to ensure optimized solutions
Requirements
- Bachelor's Degree in related subject area of the technical industry
- At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
- Strong customer facing skills, executive presence and presentation skills
- Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs
- Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues
- Maintain strong ability to prioritize work against client goals
- Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment
- Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships
- Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations
Benefits
- Professional development opportunities
- Bonuses
- Stock options
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