Opus 2 provides game-changing, cloud based legal technology and services that enable law firms to build the connected digital practices of tomorrow, today.
Our solutions allow firms to transform at a pace that fits their busines needs, to streamline and connect the different stakeholders end-to-end and deliver greater efficiency, collaboration and insight.
Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement.

Opus 2

Browse and apply for open jobs at Opus 2.

qa-engineer

Opus 2 is a company specializing in AI-assisted legal technology solutions, enabling legal professionals to enhance collaboration, efficiency, and success in litigation and arbitration cases. With award-winning software and services, Opus 2 provides comprehensive solutions for case management, analysis, hearing preparation, and conduct seamless dispute resolution proceedings worldwide. They integrate advanced AI technology to automate and streamline labor-intensive tasks, improve case preparation, and optimize legal workflows. Trusted by leading international law firms, Opus 2 enhances legal practice with innovative tools for managing extensive document analysis, real-time transcriptions, and chambers management.

Opus 2 provides game-changing, cloud based legal technology and services that enable law firms to build the connected digital practices of tomorrow, today. Our solutions allow firms to transform at a pace that fits their busines needs, to streamline and connect the different stakeholders end-to-end and deliver greater efficiency, collaboration and insight. Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement.

• Collaborate with developers to design testable solutions and integrate testing into development workflows.
• Build, maintain, and improve automated test suites (unit, integration, API, E2E, performance where appropriate).
• Develop and maintain testing frameworks/tools that improve speed, stability, and developer experience.
• Embrace and spread shift-left testing practices — early identification and prevention of defects.
• Support teams in writing Acceptance Tests and improving acceptance criteria clarity.
• Contribute to CI/CD pipelines to ensure fast, reliable feedback loops.
• Analyse test failures, identify root causes, and partner with the team to resolve issues early.

Quality Engineer

Quality Engineer enabling high-quality delivery through test automation and quality practices at Opus 2. Collaborating with cross-functional teams to build quality into products from the start.

client-services-representative

This client-facing position requires someone who is confident, organised and hardworking, and the ideal candidate will demonstrate a keen desire to deliver excellence in customer service, becoming a key and trusted member of the Client Services team.

**What you'll be doing**

- Serve as the first point of contact for the Client Services telephone line, ensuring all incoming calls are answered promptly and professionally.
- Oversee the Opus 2 Client Services Team shared email distribution list, monitoring incoming correspondence, and promptly highlighting urgent queries to the designated Case Manager to facilitate timely and effective responses.
- Receive comprehensive training to manage client enquiries directly, with clear escalation pathways in place for more complex or technical queries.
- Communicate directly and professionally with a range of stakeholders, including solicitors, barristers, judicial clerks, and court reporting teams.
- Manage the Client Support Portal, ensuring all submitted queries are appropriately triaged and escalated to relevant departments without delay.
- Process third-party transcript request forms, liaising with the Finance team to ensure accurate invoicing and that payment on account is received prior to distributing requested transcripts.
- Escalate enquiries as needed to departments such as Business Development, Solution Operations, Production, Software Engineering, and Technical Delivery to ensure the delivery of a seamless and high-quality client experience.
- Regularly monitor the Case Management Assignment board to ensure all tasks are allocated promptly to available Case Managers, supporting the smooth operation of daily workflows.
- Coordinate and manage international travel and accommodation bookings, ensuring all arrangements align with company policies and meet the logistical needs of staff and clients.
- Provide flexible support through a variety of ad hoc tasks to assist the Client Services team in maintaining smooth and efficient daily operations.


Client Services Administrator – Fixed Term Contract

Client Services Administrator at Opus 2 providing customer support and coordinating client services. Handling communications and managing client inquiries in a dynamic environment.

technical-account-manager

• Act as the primary technical point of contact for our arbitral institution customers with deep product knowledge.
• Support the Head of Arbitral Institutions to develop and maintain a strategic plan for each account establishing KPIs that meet customer objectives and advance our organisational goals.
• Prepare for and participate in recurring business review meetings with the Head of Arbitral Institutions to monitor usage and share best practices to maximize engagement and adoption.
• Track KPIs and customer health using agreed metrics and proactively flag technical risks or opportunities.
• Develop and maintain strong relationships with key client stakeholders, acting as a trusted hands-on advisor and technical partner to ensure ongoing satisfaction, value realisation and retention.
• Lead post-incident reviews alongside the support team and provide recommendations for prevention.
• Identify opportunities for better utilisation of the solution.
• Answer and triage client queries / issues / feedback coordinating cross-functional input as required ensuring prompt action by the appropriate team, whilst maintaining an active role in resolving challenges proactively.
• Liaise with the Head of Arbitral Institutions to manage internal escalations and address issues that may impact client relationships.
• Engage the Implementation team and other technical specialists to scope and implement configuration changes or solution requirements, taking a hands-on approach where you have the product expertise to action.
• Serve as the escalation point for unresolved support tickets, balancing customer needs with platform best practice/capability, delivery capacity and the roadmap.
• Receive and evaluate product enhancement requests and raise same with the Product team, serving as the bridge articulating the customer’s needs whilst aligning with internal business goals.
• Participate in meetings with the Development team when required.
• Track and document recurring requests and feed into continuous improvement of both product and service delivery to help reduce high-volume support tickets / change requests and improve overall efficiency and client experience.
• Oversee BAU project delivery for existing clients, driving cross-functional collaboration and assisting with the drafting of related assets.
• Coordinate effectively with the Implementation team to support a smooth and controlled transition to BAU operations.
• Partner closely with the Head of Arbitral Institutions in relation to expansion and upsell opportunities.
• Act as a product strategy partner and subject matter expert, collaborating effectively with key internal stakeholders including Product and Sales to ideate, define, and document enhancements that drive continuous improvement translating business needs into clear, product-ready requirements.

Technical Account Manager – Arbitral Institutions

Technical Account Manager providing technical support and guidance to arbitral institutions. Collaborating with clients to ensure satisfaction and maximize value from our solutions.

account-executive

• Be a member of a team of motivated and inspired individuals who work together well to ensure that our clients are treated as valued partners and their needs are always met with integrity.
• Learn the Opus 2 value proposition, the needs it addresses and be able to communicate our solutions effectively to prospective and existing customers.
• Be responsible for achieving defined sales targets and quota on a monthly, quarterly, and annual basis in assigned territory.
• Strategically grow a customer base through prospecting and qualifying target prospective customers and developing a strong advisory relationship throughout the sales process.
• Create and maintain an accurate sales pipeline in the Opus 2 CRM (activity, opportunity status, projected closing dates, and projected forecast amounts, among others).
• Collaborate with internal colleagues regarding existing and new clients to establish and maintain the strong relationships and reputation that differentiates Opus 2 from its competitors.
• Communicate requested product and opportunity feedback shared by prospective and existing clients for utilisation in product development process, marketing plans and sales strategy.
• Participate in marketing events, trade shows, client meetings and Company events as necessary.


Account Executive

Account Executive responsible for growing customer accounts in law firms across EMEA. Collaborating with the Opus 2 team to deliver best-in-class customer service and technology solutions.

Opus 2

About the company

Open jobs

4 jobs found

Quality Engineer

Opus 2

Client Services Administrator – Fixed Term Contract

Opus 2

Technical Account Manager – Arbitral Institutions

Opus 2

Account Executive

Opus 2