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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Work with the Director of Polling on the design, implementation, and delivery of survey products and services
- Develop and maintain internal software tools and systems to support the collection, processing, and analysis of survey data
- Own the predictive modeling process from ingestion to deployment for key internal models
- Ensure the data and modeling results meet requirements for quality and work with the team to clean, transform, aggregate, and report on data as needed
- Collaborate with polling managers, data scientists, project managers and external stakeholders to troubleshoot problems and proactively create solutions
- Collaborate with data engineers and analysts to optimize data infrastructure and pipelines, ensuring efficient and reliable data flow
- Assist in the design and execution of experiments and surveys, including sample selection, data collection, and weighting
- Ensure team excellence by documenting processes and evangelizing new approaches
- Work both independently and as part of a team to deliver accurate products on short deadlines
Requirements
- Experience working in a quantitative production environment or a postgraduate degree in a quantitative field
- Experience with and ability to apply knowledge of foundations of statistics and modeling (distributions, parameter estimation, confidence intervals and tests, etc.)
- Experience working with survey data, and a solid understanding of sampling techniques and survey design
- Advanced understanding of Python. Experience with other statistical programming languages is also useful
- Experience building predictive models using regression and machine learning techniques
- Ability to manipulate data with SQL
- Proven experience creating analytics output within a production-oriented team
- Ability to effectively communicate and present technical concepts to a non-technical audience, both in writing and verbally
- Experience creating and delivering informative and engaging data visualizations using industry leading tools
- Leadership competencies in the following: empathy, active listening, coaching/feedback, integrity, decisiveness, and problem solving
- In order to be qualified for this position you must currently have or be able to obtain and maintain a Federal Public Trust security clearance, which requires either US Citizenship or three (3) of five (5) years of US residency.
Benefits
- Premier health insurance plan
- 401K matching
- Unlimited vacation leave
- Paid sick, personal, and volunteer leave
- 13 paid holidays
- 15 weeks paid parental leave
- Professional development stipend & tuition reimbursement
- Macbook Pro laptop & tech accessories
- Bring Your Own Device (BYOD) stipend for mobile device
- Employee Assistance Program (EAP)
- Supportive & collaborative culture
- Flexible working hours
- Remote friendly (within the U.S.)
- Pre-tax transportation options for commuting to our office in Washington, DC
- Lunches and snacks
- And more!
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