Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
About the role
- Provide support for intercom and Video systems used in Broadcast and Events
- Communicate with external and internal customers and contribute to the customer hotline as a first and second level Support
- Support customers with remote online sessions, when needed
- Reproduce issues in the lab
- Visit customers on-site to perform debug and resolve problems, when needed
- Participate in the 24/7 hotline
- Work closely with your Support, Customer Success & Sales colleagues. As well as cross functional teams with Product Management and R&D
Requirements
- Successfully completed (technical) university degree or equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering
- 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video sector
- Expertise in broadcast or event technology
- Knowledge of professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
- Familiarity with IT and networking infrastructures, with the ability to troubleshoot issues
- Experience with fiber optic interconnected systems is a plus
- Passion for customer communication and troubleshooting complex broadcast systems
- Strong team player who fits into the culture of an international, medium-sized company
- Cross-domain thinking with a collaborative mindset and excellent communication skills
- Self-organized with a proactive approach to learning new technologies
- Confident, sociable, and open personality with natural authority
- High level of loyalty, reliability, and personal integrity
- Ability to work under pressure
- Excellent verbal and written communication skills in English and German.
Benefits
- Life and Work balance through our flexible working time system including mobile working in a hybrid model
- Career booster with numerous individual development and training opportunities
- Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
- Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)
- We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BT
Blue TechnologyLevel 3 Support Analyst
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
TG
Ten Lifestyle GroupJunior Support Engineer
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.
CY
Customer Experience Agent providing technical support to users via multiple channels. Collaborating with teams and managing customer interactions for improved satisfaction and reduced churn risk.
GI
Groupe InterwayLevel 2 IT Support Technician
Technicien support informatique N2 at ESDI, assisting users and managing technical issues. Supporting clients by providing solutions and managing IT services.
SO
SophosIT Support Engineer
IT Support Engineer ensuring effective IT support for over 5,000 users within the organization. Focusing on hardware, software troubleshooting, adhering to regulatory controls and maintaining customer satisfaction.
SA
SartoriusSoftware Support Engineer
Software Support & Development Engineer delivering high - quality technical support and innovative software solutions for the pharmaceutical and biotech industry. Engaging customers, resolving issues, and driving product quality improvements.
SO
Technical Support Analyst providing first - level technical support to clients in Campo Grande, Brazil. Focused on problem - solving related to software applications used by customers.