Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
About the role
- Service & Support Engineer providing technical support for intercom and video systems in broadcast events. Collaborating extensively with customers and internal teams to troubleshoot and resolve issues.
Responsibilities
- Provide support for intercom and Video systems used in Broadcast and Events
- Communicate with external and internal customers and contribute to the customer hotline as a first and second level Support
- Support customers with remote online sessions, when needed
- Reproduce issues in the lab
- Visit customers on-site to perform debug and resolve problems, when needed
- Participate in the 24/7 hotline
- Work closely with your Support, Customer Success & Sales colleagues. As well as cross functional teams with Product Management and R&D
Requirements
- Successfully completed (technical) university degree or equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering
- 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video sector
- Expertise in broadcast or event technology
- Knowledge of professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
- Familiarity with IT and networking infrastructures, with the ability to troubleshoot issues
- Experience with fiber optic interconnected systems is a plus
- Passion for customer communication and troubleshooting complex broadcast systems
- Strong team player who fits into the culture of an international, medium-sized company
- Cross-domain thinking with a collaborative mindset and excellent communication skills
- Self-organized with a proactive approach to learning new technologies
- Confident, sociable, and open personality with natural authority
- High level of loyalty, reliability, and personal integrity
- Ability to work under pressure
- Excellent verbal and written communication skills in English and German.
Benefits
- Life and Work balance through our flexible working time system including mobile working in a hybrid model
- Career booster with numerous individual development and training opportunities
- Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
- Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)
- We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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