Service Manager leading IT incident management processes at itm8. Ensuring structured handling of critical IT incidents and coordinating with both technicians and clients.
Responsibilities
Du leder processen, sikrer fremdrift
Sikre, at både teknikere og kunder oplever en professionel og struktureret håndtering
Følge op på incidents og problems – sikre fremdrift, dokumentation og eskalering, når det er nødvendigt
Koordinere med leverandører og sikre, at analyser og deadlines overholdes
Du i en dialog med kunden og interne ressourcer, fokuserer på at genoprette stabil drift
Formidle vigtig driftsinformation til relevante interessenter – internt og eksternt
Tværfagligt hjælper du til med at understøtte og videreudvikle vores centrale ITIL-processer
Indgå i en vagtordning med off-hours vagter i hverdagene og weekendvagter hver 5. weekend
Requirements
Har erfaring med en eller flere af følgende ITIL Practices: Incident, Problem og Change Management, gerne med en certificering.
Har teknisk forståelse for IT-infrastruktur og systemer og kan se, hvordan tingene hænger sammen.
Kommunikerer klart og respektfuldt, både med teknikere, kunder og ledelse
Er god til at skabe struktur og retning, når tempoet er højt
Trives med samarbejde på tværs af fagligheder, kulturer og landegrænser
Benefits
Personalegoder som blandt andet rummer: kantine, massage, personaleforening og meget mere
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