Hybrid Senior Executive – MIS Business Support

Posted last month

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About the role

  • Manage business information systems and ensure smooth data flow across departments
  • Collect, consolidate, and validate data from multiple sources
  • Prepare daily, weekly and monthly reports and dashboards to support management decision-making
  • Analyze performance trends, identify gaps and recommend process improvements
  • Ensure data accuracy in all reports and maintain databases for efficiency and reliability
  • Coordinate with different teams to understand reporting needs and automate repetitive tasks
  • Design and develop database architecture and user interface forms in MS Access & MS Excel
  • Prepare intraday reports on staff attendance and collaborate with Fulfillment Operations to optimize workforce
  • Perform workforce management activities such as scheduling, performance tracking, and reporting
  • Communicate with management and operations teams to ensure compliance with company standards

Requirements

  • Graduate in any stream
  • Minimum of 2-year experience of data handling in a call center backoffice process
  • 2+ Years experience in Workforce Management, preferably in contact centers with at least 50 employees
  • Experience with Workforce Management activities like scheduling, performance tracking, reporting
  • Advance proficiency in MS Excel/Access
  • Thorough knowledge of Tables, Relationships, Queries, Forms, Reports, Modules & Advanced Macros
  • Ability to design & develop database architecture and user interface forms in MS Access & MS Excel
  • Capability to prepare metric reports and consolidation dashboards
  • Experience consolidating and integrating data from multiple sources into a single reporting environment
  • Demonstrated strong analytical skills, with emphasis on forecasting
  • Complex problem solving, critical thinking & decision making
  • Ability to work independently and in a team with minimum supervision
  • Ability to effectively communicate orally and in writing with co-workers, management, vendors, and outside agencies

Benefits

  • Hybrid workplace

Job title

Senior Executive – MIS Business Support

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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