Hybrid Senior Employee Relations Partner

at Cloudflare

• Job title: Senior Employee Relations Partner
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Austin, United States

About the role

• Lead complex employee relations investigations and advise PTBPs at Cloudflare. Use ER metrics and root-cause analysis to improve employee experience and policies.

Responsibilities

• Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues.
• Conduct complex and thorough investigations into employee relations matters and provide fair, objective recommendations.
• Adhere to service level agreements, maintain case management system usage, and ensure effective documentation and reporting.
• Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis.
• Conduct in-depth root cause analysis of ER trends and present data-driven recommendations to influence talent decisions.
• Advise managers on employee performance issues, including administration of PIP or Package process.
• Partner with Learning and Development to develop training workshops, classes, and toolkits for leaders.
• Assist with updating Company policies and respond to inquiries and concerns.
• Lead and coordinate major global ER projects requiring significant analysis and innovative solutions.
• Partner cross-functionally with Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues.

Requirements

• You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity.
• Strong knowledge of pertinent employment laws and People Team management principles, practices and procedures.
• Outstanding judgment and the ability to balance the needs of the company, managers and employees.
• History of developing strong relationships and operating effectively through virtual support and in a distributed environment.
• Experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in.
• Strategic business acumen and track record of partnering closely with business leaders.
• Exceptional written and verbal communication skills and high emotional intelligence.
• Commitment to integrity, respect, and supporting employees.