MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Ensure strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management
- Act as a technical advisor to help clients maximize their security posture
- Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
- Monitor customer environments, identify risks early, and coordinate resolutions
- Lead QBRs and technical reviews, translating service outcomes into measurable business value
- Own renewal cycles and develop expansion opportunities within account set
- Act as an escalation point for technical issues and customer advocacy
- Maintain accurate account health, risk, and opportunity data in CRM
Requirements
- Experience in Customer Success, Technical Account Management, or Solutions Engineering
- Background in cybersecurity, SaaS, or managed IT services
- Consultative approach to client engagement and ability to connect technical conversations with strategic business outcomes, especially at the executive level
- Customer-focused and proactive
- Experience managing post-sale lifecycle, onboarding, technical integrations, and renewals
- Experience leading QBRs and technical reviews
- Experience with CRM for maintaining account health, risk, and opportunity data
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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