Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
About the role
- Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.
Responsibilities
- Deliver an excellent experience for our Auror user community, supporting store teams, field loss prevention, and police users
- Respond to questions via in-app chat, email, and phone, providing timely and practical support
- Maintain data quality in the Auror platform by keeping profiles, comments, and information up to date
- Work with our Engineering team to troubleshoot access or technical issues and keep users connected
- Own key processes that help our users succeed, including guiding them on platform usage and best practices
- Support the Customer Success team in driving outcomes for customers through proactive, user-focused engagement
- Keep our Help Center, chatbots, and response materials updated with the latest product releases
- Create helpful resources like best practice guides, Help Center articles, and ongoing training materials for end users
- Review platform usage to identify wins, trends, and opportunities, and share insights with both customers and the team
- Recognise and encourage Auror Champions who can help drive adoption in their stores and regions
- Work closely with the Customer Success and Retail Partnerships teams to share insights and opportunities that contribute to mutual success
- Assist with training sessions, new user setup, and general team support
Requirements
- Previous experience in a customer success or other customer-facing role, with a proven ability to deliver excellent service and results
- Highly proactive in your approach — you anticipate needs, take initiative, and look for ways to add value without being asked
- Strong problem-solving skills and a natural ability to connect with both technology and people — you approach challenges with curiosity and develop clear, structured solutions
- Exceptional communication and active listening skills across all channels — whether in person, over the phone, through chat, video calls, or in written guides and documentation
- A collaborative team player who thrives in a fast-paced, dynamic environment, maintaining a high level of quality and attention to detail in everything you do
Benefits
- Competitive salary range: Depending on the level of experience, £40,000 - £49,000 (IC2)
- Employee share scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
- Shorter Work Weeks: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
- Mental and physical health: We understand the importance of both mental and physical health and have policies in place to support them, including Wellness Days (days that can be taken for any reason, not just when you’re sick or unwell).
- Private Medical Insurance: Auror covers the cost of your plan membership with Vitality, where you will also enjoy the benefits of their Vitality Programme for health and wellbeing.
- Family-friendly: We offer comprehensive parental leave and benefits for both primary and non-primary caregivers.
- Personal development: We support our team in participating in courses, conferences, or events that will help them remain relentless in their pursuit of improvement.
- Team connection: We have regular team lunches and social events, where most (if not all) activities take place during work hours.
- Making an impact: You’ll work to solve interesting problems and help us keep communities safe.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.
Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross - functionally and ensuring effective onboarding and client support.
CRM and Loyalty Specialist at Portobello Shop defining strategies for customer engagement and loyalty programs. Involvement in planning, execution, and project management for digital products.
Senior Customer Success Manager focusing on complex enterprise clients to drive value from Enable's solutions. Managing customer relationships and ensuring successful adoption of services throughout the partnership.
Customer Success Manager responsible for leveraging AI to drive technology adoption and client success in Brazil for Zendesk. Engage with clients to maximize value realization and strengthen partnerships.