Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
About the role
- Head of CRM driving player engagement for a new sweepstakes venture. Lead campaign strategies and build a high-performing team in a hybrid environment.
Responsibilities
- Plan, execute, and optimize automated CRM campaigns across all channels
- Develop communication strategies tailored to sweepstake regulations and player segments
- Lead and grow a high-performing CRM team
- Monitor KPIs and player behavior to improve campaign performance and retention
- Ensure all campaigns comply with sweepstake laws and brand guidelines
- Collaborate with BI and Legal teams to align data use and compliance
- Drive loyalty, gamification, and player lifecycle initiatives
- Track competitor activity and continuously improve CRM strategy
Requirements
- 5+ years CRM experience in iGaming, social, or sweepstake casinos
- Proven success in campaign automation, segmentation, and ROI improvement
- Skilled in CRM platforms such as Optimove and other analytics tools
- Strong leadership, communication, and project management abilities
- Data-driven mindset with a focus on measurable results
Benefits
- Competitive package with performance-based incentives.
- Strategic role with direct impact on growth and brand trajectory.
- Backed by a successful parent company with deep expertise in online gaming and marketing.
- Opportunity to shape acquisition strategy for a new US - focused venture.
- Collaborative, international environment with autonomy and real ownership.
- Marbella-based role offering flexible working options.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.