Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Leading Customer Success initiatives for Maqsam, the leading Arabic AI-powered Contact Center Solution in the MENA region. Driving customer satisfaction, retention, and growth across our SaaS and CCaaS solutions portfolio.
Responsibilities
- Establish and maintain best practices for customer onboarding, implementation, adoption, and expansion.
- Build, lead, and mentor a high-performing customer success team, including Customer Success Managers.
- Implement and optimize customer health scoring systems to predict and prevent churn
- Drive customer retention and expansion through proactive engagement and value-based conversations
- Monitor and analyze customer success metrics, creating actionable insights and regular reporting for executive leadership
- Identify and execute opportunities for upsell and cross-sell within the existing customer base
- Develop scalable processes to support business growth while maintaining high customer satisfaction
- Create and optimize customer journey maps, success playbooks, and engagement models for different customer segments
- Partner with Sales, Product, and Engineering teams to drive product adoption and ensure customer feedback influences product development.
Requirements
- Proven track record of building and scaling customer success teams in high-growth environments
- Deep understanding of CCaaS/contact center technology and enterprise software solutions
- Experience with customer success platforms (e.g., Planhat, Gainsight, Totango, or similar)
- Strong analytical skills with experience in data-driven decision making
- Excellence in strategic planning and cross-functional collaboration.
Benefits
- Health insurance
- Personal and Professional Growth: Opportunities to learn and become a world-class professional.
- Competitive Compensation: We value your contribution.
- Transparency: A culture that thrives on open communication.
- Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.