About the role

Customer Success Coordinator delivering support to clients at instacar. Handling after-sales needs and enhancing customer satisfaction through various operational tasks.

Responsibilities

Support customers with all after-sales needs, including maintenance, breakdowns, and accident-related processes, ensuring timely and accurate information at every stage.
Guide customers through required documentation, contracts, insurance forms, and procedural steps, ensuring complete and correct collection of all materials.
Coordinate with workshops, service centers, and insurance partners to ensure smooth service and repair processes and adherence to expected timelines.
Monitor repair and maintenance progress, identify potential delays, and collaborate with service providers to resolve issues promptly.
Manage disputes related to charges or technical matters by conducting objective investigations and providing clear, well-documented resolutions.
Maintain organized and detailed records for all after-sales cases, ensuring transparency and complete traceability.
Collaborate with internal teams (Operations, Technical, Logistics, Finance) to improve processes and deliver consistently high-quality customer support.
Deliver exceptional customer service, fostering long-term relationships and enhancing overall customer satisfaction.

Possess excellent communication skills and the ability to handle demanding situations with calmness and professionalism.
Bring 3–5 years of experience in Customer Success, After Sales, Fleet Management, Insurance Claims, or other client-facing roles.
Have a solid technical understanding of vehicles (mechanical systems, common failures, EV/hybrid basics) to effectively communicate with workshops and customers — without performing any technical or repair work themselves.
Are comfortable using fleet management tools, managing work orders, and interpreting basic data related to vehicle maintenance and usage.
Are highly organized, detail-oriented, and able to manage multiple open cases at once.
Collaborate effectively across different departments and external partners.
Are fluent in both Greek and English, in writing and speech.
Are results-driven team players who can quickly adapt their priorities to meet daily business needs.

The opportunity to work with the best in the business, each excelling in their respective fields.
A supportive, entrepreneur environment where creativity flourishes, and new ideas are welcome.
Competitive compensation and benefits package, including premium private health & life insurance program.
A welcoming, cozy office
Additional perks such as:
Big discounts (25% and over) on various health, exercise, and nutrition services.
A birthday gift card to celebrate your special day.
Opportunities for career growth and advancement, with a commitment to hiring from within.
10 free days of a car of your choice to experience the convenience of instacar firsthand.
Exclusive cost rates for instacar leasing, because why drive anything else?
Access to top-notch technology and the chance to attend PAO BC basketball games.