MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.
- In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution.
- You will play a key role in CRM development, integrations, and overall process improvement.
- Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
- Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
- Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
- Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
- Manage data integrity, including imports, migrations, integrations and data cleanup.
- Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
- Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
- Coordinate project timelines, deliverables, and resources across multiple teams.
- Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
- Schedule project meetings to ensure timely updates and issue resolution.
Requirements
- 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
- 1–2 years of experience in project coordination or project management
- Proven experience with CRM administration and administering CRM systems such as Oracle Service Cloud, Salesforce, Microsoft Dynamics or similar.
- Project management or project coordination experience is a must.
- HTML, CSS and Javascript experience.
Benefits
- Local Candidates Only
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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