MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Collect and analyse the UK market information
- Grasp the development trend of the company's services in the local market
- Mobilize personal network resources and industry experience to establish a customer sales system for the company in the UK market
- Visit the UK target customer groups and establish good communication with customers
- Actively explore customers pain points and provide professional landing solutions
- Guide customers to reach in-depth cooperation and promote customer value-added services and contract renewal
- Create product training materials for UK customers and arrange product usage training courses
- Analyze customer's use of the product and regularly conduct training and return visits to increase customer stickiness
- Timely solve UK customers problems and collect customer feedback and suggestions
- Assist internal team in improving and upgrading the company's products and services
Requirements
- Bachelor’s Degree in Marketing, Communications or related discipline
- 1-2 years of solid working experience in digital marketing
- Knowledge of Programmatic advertising, SEM, Google Tag Manager & Google Analytics preferred
- Experience in customer service/support or technical support environment preferred
- Experience in technical writing preferred
- Knowledge of HTML, CSS & JavaScript preferred
- Excellent presentation skills
- Verbal and written communication skills in Chinese (Cantonese and Mandarin) and English
- Comfortable working in a fast-paced & multinational environment and with a distributed team
- A good team player & fast learner with a good “people person” personality & sense of humor
Benefits
- Annual leave
- Birthday leave
- Paid sick leave
- Compensation leave
- Marriage leave
- Maternity leave
- Paternity leave
- Compassionate leave
- Five-day work week with flexible working hours
- Hybrid workplace
- Comprehensive medical and dental coverage
- Professional training and career advancement opportunities
- Friendly working environment
- Work-life balance culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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