Provider Relations Account Executive at ILS managing relationships with healthcare providers. Enhancing member access and satisfaction while fostering strategic partnerships to optimize service delivery.
About the role
- Account Executive managing and growing customer relationships at CVS Health. Focus on client satisfaction, revenue, and strategic account planning in the healthcare sector.
Responsibilities
- Manages to retain and grow existing customer relationships
- Executes tactical components of the account team’s business plan for each customer
- Responsible for managing Plan Sponsor/Producer Concerns
- Discuss service levels and expectations, process improvements, and operational efficiencies
- Attends in-person client meetings, including Open Enrollment sessions and ad hoc meetings
- Offers creative product and service solutions
- Monitors ongoing client's product lines and services to ensure needs are met
- Supports the overall annual business plan and account strategy
- Collaborates with internal and external stakeholders to develop renewal options and negotiate pricing strategies
- Coordinates service work/resolution of service issues
Requirements
- 5+ years Client relationship experience supporting the Healthcare Industry
- Previous Account Management experience with a Health plan carrier
- Must be able to attend onsite client and in office meetings
- Industry knowledge of employee benefits and/or health insurance
- Monitoring and report management experience
- Client-facing / presentation experience
- Active Health & Life Insurance license or must obtain within 90 days of hire
- Proficiency in Microsoft Office
- Able to travel up to 20% of time
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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