Salesforce Business Analyst responsible for managing global CRM operations. Collaborating with Sales Leadership and IT to enhance Salesforce capabilities and user experience.
About the role
- Salesforce Business Analyst collaborating on brand development and high-value project execution. Engaging in pre-sales and ensuring quality deliverables for clients' digital transformation.
Responsibilities
- Collaborate with a Practice Manager or Engagement Manager to contribute to brand development
- Participate in pre-sales activities and in project implementation
- Prepare scoping workshops
- Facilitate workshops to gather user requirements
- Write functional specifications and requirements documents
- Configure and implement the solution
- Test the proposed solution and ensure the quality of deliverables
- Provide post-launch support (change management, training, application maintenance)
- Understand, analyze, and model business users' needs
- Take ownership of the design and quality of project deliverables
- Contribute to the setup of platform performance and responsiveness tests
- Help the client develop the solution roadmap
- Be proficient with process builders and flows
- Propose ideas and advocate recommendations.
Requirements
- Hold a Master's degree (BAC+5 or equivalent)
- At least 2 years of significant experience implementing Salesforce solutions
- Understanding of platform limitations
- Ideally, at least one Salesforce certification
- Strong client orientation
- Ability to work in a team
- Comprehensive understanding of project management
- Excellent communication skills
- Proficiency in English and French, both written and spoken.
Benefits
- We are an equal opportunity employer
- Diversity and inclusion program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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