Salesforce Administrator developing Salesforce applications and collaborating with teams across OneDigital. Analyzing business processes and implementing improvements on the Salesforce platform.
About the role
- Salesforce Administrator managing and enhancing Salesforce platform for 8x8. Collaborating with stakeholders and optimizing workflows to improve efficiency.
Responsibilities
- Serve as a primary administrator for the Salesforce environment
- Manage user setup, profiles, roles, permissions, and security settings
- Maintain system health and perform regular data audits
- Participate in problem/incident troubleshooting and resolution
- Conduct root cause analysis of incidents
- Assist in implementing Disaster Recovery and High-Availability plans
- Configure and customise Salesforce objects, fields, page layouts
- Build and maintain reports, dashboards, and analytics
- Design and implement automation solutions
- Provide day-to-day support to Salesforce users
- Develop and deliver training materials and sessions
Requirements
- Bachelor’s degree in Computer Science, Information Technology or other technical program
- 2+ years of experience as a Salesforce Administrator
- Proven experience with Salesforce configuration, user management, and data maintenance
- Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows
- Strong understanding of Salesforce architecture
- Ability to analyze, troubleshoot, and solve Salesforce Administrative problems
- Effective communication skills
- Excellent collaboration skills
Benefits
- 8x8 believes diversity makes our company stronger
- Equal opportunities employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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