Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
About the role
- Salesforce Administrator at 8x8 managing and enhancing the Salesforce platform. Collaborating with stakeholders and optimizing processes for efficiency and productivity in the UK.
Responsibilities
- Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime.
- Manage user setup, profiles, roles, permissions, and security settings.
- Maintain system health, perform regular data audits, and ensure data integrity.
- Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers.
- Conduct and present root cause analysis of incidents as appropriate.
- Assist in defining, implementing, and executing Disaster Recovery and High-Availability plans.
- Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.
- Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams.
- Configure and customise Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes.
- Build and maintain reports, dashboards, and analytics to support business decision-making.
- Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations.
- Optimise workflows to reduce manual tasks and improve efficiency across teams.
- Support integration of Salesforce with third-party tools and applications.
- Build and maintain productive collaborative relationships with business users and key stakeholders.
- Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions.
- Develop and deliver training materials and sessions to improve user adoption and proficiency.
- Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices.
- Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard.
- Ensure data accuracy through deduplication, validation, and ongoing monitoring.
- Create and manage custom reports and dashboards to meet the reporting needs of various departments.
- Stay informed about Salesforce releases, features, and best practices, and assess their potential impact.
- Test and implement new Salesforce features and functionality to ensure seamless updates.
- Monitor system performance and resolve any technical issues promptly.
- Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must.
- Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or other technical program (Industry certifications or additional years of experience may offset degree requirement).
- 2+ years of experience as a Salesforce Administrator.
- Proven experience with Salesforce configuration, user management, and data maintenance.
- Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows.
- Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports.
- Ability to analyze, troubleshoot, and solve Salesforce Administrative problems up to low-medium complexity as well as prioritize tasks to complete requests and meet deadlines.
- Ability to communicate (writing, speaking and presentation) effectively and consistently with clarity and thoroughness to optimize audience understanding.
- Excellent collaboration skills to include: diligent follow-up, issue resolution, appropriately setting expectations, and navigating through difficult situations.
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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