Provide customer product application support to all industries within respective territory
Act as a technical resource consulting engineers, contractors, and end users providing guidance and support in product selection, application engineering, technical and application troubleshooting
Communicating with clients to ensure that all of their needs are understood and addressed
Building strong client relationships/friendships to maintain old business and acquire new customers with the goal to increase territory sales annually.
Collaborating with various internal company departments to ensure that they fulfill all customer requests
Keeping track of all processes that pertain to the client’s desires and resolving complaints
Acting as the client’s representative in the company to ensure that their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning customer behavior to understand changing needs
Requirements
Bachelor of Science in Engineering or other technical field of study (Engineering degree preferred but not required).
Comprehensive training and presentation skills to effectively communicate technical information to both technical and non-technical audiences.
Experience with and a practical understanding of the design, application, performance characteristics, and related thermodynamics (where applicable), for all types of pumps, electric motors, XLPE tanks and instrumentation control systems in industrial applications.
An independent operating skill of Windows based computer systems including Word, Outlook, Excel, Power Point and Teams and general business operating systems.
The sales engineer shall have a valid unrestricted driver’s license and be qualified for, or currently a participant, in the TSA or U.S. Coast Guard TWIC Identification Card program.
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